Guest Contract
Terms & Conditions
Understand the agreement that governs your stay at Hotel Montané in Arinsal. These Terms align with Andorra's hospitality, consumer and data protection laws so you can book with confidence.
Essential Stay Facts
Keep these practical details in mind as you plan your arrival and departure.
Essential Stay Facts
Keep these practical details in mind as you plan your arrival and departure.
- Check-in
- 15:00 - 20:00 (late arrivals require advance approval)
- Check-out
- 08:00 - 11:00 (late check-out subject to availability and fees)
- Guarantee
- Valid credit card; €150 damage deposit may be pre-authorised on arrival
- Minimum Age
- Lead guest must be 18+ with government-issued photo ID
Need Clarification?
Our team is available daily from 08:00 to 20:00 to help with booking queries or legal clarifications.
Contracting Parties & Scope
These Terms govern accommodation agreements between Hotel Montané and guests booking directly with the property.
- Hotel Montané (Ctra. d'Arinsal, 56, AD400 Arinsal, Principality of Andorra) operates as a four-star hotel registered under the General Law of Tourist Accommodation 16/2017 and its consolidated updates.
- The contract incorporates these Terms, any bespoke conditions confirmed in writing, and the Privacy Policy governing personal data processing.
- Third-party agency bookings remain subject to the intermediary's conditions; Andorran mandatory provisions still apply upon arrival.
Reservations & Confirmation
We confirm bookings in writing once availability, rates and guarantees are validated.
- The lead guest must be at least 18 years old and legally able to contract under Andorran civil law.
- Reservations require a valid credit card guarantee. We may pre-authorise the first night or a security amount pursuant to Law 20/2014 on electronic contracting.
- Group arrangements (five or more rooms, or stays exceeding seven nights) are subject to bespoke written terms, deposit schedules and cancellation conditions.
- Special requests (dietary, accessibility, adjacent rooms) are honoured once confirmed in writing; unmet requests do not void the reservation.
Rates, Taxes & Fees
Rates are quoted in euros and include compulsory indirect taxation unless otherwise stated.
- Room prices include Andorra's 4.5% Indirect General Tax (IGI).
- A tourist tax of €2 per adult (age 16+) per night applies for four-star hotels; with IGI this totals €2.09 per person, per night, payable on arrival for up to seven nights under Law 19/2022.
- Quoted rates cover the services specified in the confirmation. Breakfast or half-board supplements, parking enhancements or activity packages are charged separately if not included.
- Currency conversion fees or bank charges incurred on international transactions are the guest's responsibility.
Cancellations, No-Shows & Modifications
Flexible direct bookings can be amended or cancelled up to 48 hours before arrival without penalty.
- Cancellations received less than 48 hours before the confirmed arrival date, or no-shows, incur a charge equal to at least the first night of the stay.
- Advance purchase and promotional rates may be non-refundable; their specific terms prevail once accepted.
- Early departures are treated as shortened stays and subject to the applicable rate plan's charges.
- Date or name changes depend on availability and may adjust the rate; modifications are confirmed in writing.
Arrival, Identification & Stay Regulations
Check-in procedures ensure compliance with tourism, security and registry duties in Andorra.
- Check-in is available from 15:00 to 20:00; arrivals after 20:00 must be pre-arranged with the reservations team to guarantee access.
- Government-issued photo ID and the payment card used to guarantee the stay must be presented at check-in for all adult guests.
- A €150 pre-authorised damage deposit may be taken per room; it is released at check-out after room inspection, subject to the issuing bank's timelines.
- Children under 18 must be accompanied by a parent or legal guardian, or provide notarised authorisation in line with national police requirements.
- Check-out is by 11:00; late departures may attract a €25 fee per room, subject to availability.
Guest Responsibilities & Property Rules
Mutual respect ensures a safe, comfortable environment for all guests and staff.
- Hotel Montané is entirely non-smoking; violations may incur cleaning fees and intervention by local authorities.
- Only registered guests may occupy rooms; the hotel must approve visitors in advance to comply with ROAT (guest registry) reporting.
- Ski storage is available for €5 per day; equipment should not be stored in guest rooms for safety reasons.
- Pets and service animals are not permitted within the property due to building regulations and allergy management.
- Guests are liable for damage or loss caused by themselves or their party; repair or replacement costs are added to the final invoice.
Liability, Insurance & Force Majeure
Our liability is limited as permitted by Andorran law, without affecting mandatory consumer rights.
- We maintain statutory insurance coverage under the General Law of Tourist Accommodation; guests should hold appropriate travel insurance for medical, cancellation and sporting activities.
- The hotel is not responsible for loss of unattended valuables; in-room safes are provided and reception offers secure storage on request.
- Force majeure events (including extreme weather, road closures, health emergencies or governmental restrictions) may necessitate schedule changes; we will offer alternative dates or credits where possible.
- In the event of prolonged force majeure, prepaid amounts are refunded in accordance with applicable consumer protection legislation.
Personal Data & Communications
We process guest information in accordance with Andorra's Qualified Personal Data Protection Law (LQPD) and our published Privacy Policy.
- Reservation data is processed to perform the accommodation contract, fulfil ROAT guest registry obligations and meet public safety requirements.
- Marketing communications are sent only with explicit consent and include opt-out mechanisms.
- Guests may exercise access, rectification, erasure, objection and portability rights by contacting [email protected] or the Andorran Data Protection Agency (APDA).
Governing Law & Dispute Resolution
These Terms are governed by the laws of the Principality of Andorra.
- Contracts are interpreted under Law 13/2013 on effective competition and consumer protection together with applicable tourism regulations.
- Consumers may seek mediation through the Andorran Consumer Affairs Service (Servei d'Atenció al Consumidor) before pursuing other remedies.
- The competent courts of Andorra la Vella and recognised arbitration or mediation channels have jurisdiction unless mandatory laws dictate otherwise.
Updates & Contact
We review these Terms when legislation or operations change.
- Current version effective 27 September 2025; supersedes previous editions.
- Material updates will be published on hotelmontane.com/terms-conditions and communicated via reservation confirmations when relevant.
- For clarification, contact reservations at [email protected] or call +376 737 535 (08:00-20:00).